This course will provide entry-level project managers with the knowledge and skills necessary to successfully complete the Project Management Institute’s nationally recognized Certified Associate in Project Management (CAPM) exam. This credential is considered the standard of excellence in the field of project management and is often a required credential in the field. This comprehensive course will use learning activities, practice exams, and assignments to help students prepare for, and successfully complete, the CAPM exam..
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The customer service representative plays an essential role in an organization's success through providing product and service information and resolving product and service problems. In this course, you will learn about the various duties and responsibilities of the customer service provider, and you will practice these using a variety of exercises, hypothetical interactions, and assignments. The goal of this course is to prepare you to be an outstanding, reliable, and successful customer service representative in a business or other organization. In addition to providing students with a comprehensive education in customer service, this course will also prepare students to take nationally recognized customer service certification exams, including, but not limited to, the HDI Customer Service Representative Certification Exam..
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Learn about the exciting world of today's Human Resource Management and prepare for the PHR Exam throughout this online course. This HR management course weaves together solid human resource principles, timely research and recent events, such as the latest rise in unemployment and financial problems facing the U.S. and other countries. This course highlights important challenges facing managers and employees in today's business climate. Interesting case studies explore real companies and organizations in-depth and delve into some of today's most effective, unique approaches in dealing with HR issues. In addition, this course provides study materials to help prepare for the PHR Exam. The PHR Exam Study Guide will be utilized throughout the course to supplement the Human Resource Management textbook and provide review materials for exam prep. Upon completion of this course, students will have the skills necessary to serve as Human Resource Managers, as well as the preparation needed to sit for the PHR exam. .
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This course will provide experienced project managers with the knowledge and skills necessary to successfully complete the Project Management Institute’s nationally recognized Project Management Professional (PMP) exam. This credential is considered the standard of excellence in the field of project management and is often a required credential in the field. This comprehensive course will use learning activities, practice exams, and assignments to help students prepare for, and successfully complete, the PMP exam..
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The Six Sigma Management System has evolved to become an integration of business best practices that unleashes the power of the Six Sigma tools and methods in a way that fosters focused execution and breakthrough improvements. Using the Six Sigma Management System as the overall context for driving business improvement, this course provides unique insight for Black Belts, Six Sigma leaders, and all Six Sigma practitioners for how to apply the wide variety of tools and methods that sit inside of the Six Sigma tool set..
Full description of Six Sigma Black Belt Certification Prep
The purpose of this course is to prepare students to be an ASQ Certified Six Sigma Green Belt (CSSGB) professional. Students will develop a thorough understanding of all aspects within the phases of D-M-A-I-C. They will also develop an understanding of how to perform and interpret Six Sigma tools and how to use standard principles of Lean..
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Today’s managers need to be equipped with the right skills to deal with the growing number of challenges facing them, including dealing with the competition, coping with ethical dilemmas, identifying and hiring talent, managing diversity, building sustainability, and adapting to the latest technology. This course will provide students with a thorough understanding of management, with a focus on the characteristics of successful managers, manager development, and the importance of critical thinking in management. Using a theoretical approach, this course will encourage students to define effective management and identify the strategies necessary to be successful business managers. Upon completion of this course, students will be fully prepared to begin working as business managers..
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The purpose of this course is to introduce the basic principles of Lean, including the five-step Lean process cycle, and shows how Lean can be integrated with Six Sigma to offer an optimal production management solution for various business' needs..
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Become more productive and boost the impact of your marketing efforts with our “Marketing Tools & Tips for Success”. Help build your community, track engagement, measure analytics, generate brand awareness, or help you accomplish other marketing goals. The “Marketing Tools & Tips for Success” course contains the following topics: Bitly, Woobox, HootSuite, Storify, Social Media “Rules” and Tips..
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This coursed is designed to prepare you to successfully working in the sales and marketing industry. Topics will include sales strategies and best practices, marketing strategies and best practices, understanding the customer, producing, marketing, and sales of goods and services, and the global marketplace..
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The Six Sigma Yellow Belt course will give learners a flavor of some of the methodologies used in this popular quality tool. The learner will receive an overview of the Six Sigma movement itself and some DMAIC, Control and Causal methodologies. Book Included..
Full description of An Introduction to Six Sigma
This course will provide students the necessary tools for moving into a management position and staying there. Students will be taught how to navigate through the "management minefield" with ease, how to deal with peer as well as upper management pressure, methods for dealing with unruly employees, how to understand office politics and listening techniques for knowing what your boss is really saying. The impact of effective management on corporate goals and profitability will also be covered. Upon completion, the successful student will be empowered in dealing with all aspects of a position at the management level..
Full description of Basic Management Skills
One of the keys to success in any business is good communication skills and one of the most common ways to communicate in business is through writing. Part of good writing skills comes from constructing clear sentences but how we organize our writing and how we lead our reader into our story are important to being understood. In this course we will look at how to write concisely and how to grab and keep your reader's attention..
Full description of Business Writing for Busy Professionals - Part 1
One of the keys to success in any business is good communication skills and one of the most common ways to communicate in business is through writing. In this continuation of the Part 1 course, we look at the importance of grammar and tone to good writing and approaches to rewriting. We will also look at specific types of documents we might create..
Full description of Business Writing for Busy Professionals - Part 2
This class will give students a working knowledge of the quality standards required of all business correspondence. Standard procedures to follow before a document is sent and professional techniques to spot errors will be covered. Students will be able to construct complete sentences and punctuate clauses, phrases, and appositives. They will also learn how to correctly use quotation marks, dashes, parentheses, colons, and semicolons. Students will be able to avoid confusing common look-alike and sound-alike words. They will be able to locate and correct these surface errors in a variety of documents of differing lengths. Book included..
Full description of Editing and Proofreading for Business Writers - Part 1
This class will continue the essentials of editing begun in Part 1. Students be able to match subjects and verbs, use correct verb tenses, use pronouns correctly, and make headings, bullets, and sentences parallel. They will be able to recognize when to use the active verb instead of the passive, and they will be able to avoid shifting between active and passive verbs. They will understand how to locate and correct surface errors in long and complicated documents. The editing essentials covered in Part 1 will be revisited and reinforced through practice..
Full description of Editing and Proofreading for Business Writers - Part 2
Only about one-quarter of all business projects are successful. The discipline of Project Management aims to improve those dismal results with a systematic approach to the unique tasks that abound in an enterprise. This hands-on course will acquaint the student with world-recognized methodologies used to produce more successful projects..
Full description of Fundamentals of Project Management
Need funding for future projects or planned activities? Are you (a student, parent, teacher or school administrator) hoping to find a way to pay for research or services we all used to take for granted, which are no longer funded? This course provides a step-by-step approach to preparing winning grant proposals. Learn to write successful letters and grant proposals. Researching and approaching funders for grant money can help you develop new services, (strengthen your operating budget) and support existing programs. Students leave this course feeling confident in their grant writing abilities and ready to start winning the funding they need to help make a better life for themselves and others..
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Principals of Management is an introductory course which explores the role of the manager in modern organizations. This course looks at who managers are, what management is, what managers do, and what an organization is. In addition to providing some history to how management has evolved, it will provide some insight in what it takes for a manager to be successful in the 21st century. In this course, students will learn basic management concepts and terminology as well as the history of management theory. Students will also learn how organizations are structured and why managers are important. The different roles of a manager in today’s organizations and the different skills a manager must hone to be successful will also be covered..
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In this fast-paced world all too often it seems that time is a precious commodity. There never seems to be enough and what we have is often filled to the brim with activities that leave us little time for what we want to be doing. In this course we are going to explore various approaches to managing time and organizing our schedules so that anyone can find a method that works for them. We will explore ways to prioritize what we need to do but allow time to do what we want to do. Book Included..
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In this course students will define communication, learn about its key components and discuss ways they can improve their communication skills. Topics include defining communication, form v. content, communications issues, two major communications theories, and communications ethics. Participants will discuss aspects of good communication, their own communication styles and how best to communicate with their audience..
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